Getting help from Bigbunny support

Two different teams answer two different kinds of question. Anything about your account — a deposit, a withdrawal, a bonus, verification, a limit — can only be handled by Bigbunny's own customer support, because only the operator can see and change your account. Questions about this website, or corrections to our guides, come to us. This page explains how to contact each, what to include so your message is answered the first time, and how to avoid the fake "support" accounts that target casino players.

Contacting the operator

Live chat and email are the usual channels at casinos like Bigbunny, reached from the help or contact section of the operator's own site once you are logged in. Whether chat is staffed 24/7 support or at set hours is stated there; we cannot confirm the hours for you. The help center normally holds the FAQ and the full terms, which answer many questions faster than a chat queue.

Which channel to choose

Use live chat for quick questions and for anything happening right now, such as a deposit that has left your GCash or Maya but not reached your balance. Use email for anything you may need to prove later — a disputed withdrawal, a removed bonus, a request to close or self-exclude your account — because email gives you a dated record. If you start in chat, ask for the transcript to be sent to your registered email before you close the window.

What to include in your message

• The email or phone number on your account (never your password).
• What happened, with the date, time and amount.
• The transaction or request ID and the payment method.
• Screenshots of the error or status.
• One sentence on what you are asking for.

Fake support accounts

Scammers set up social media pages, chat accounts and phone numbers that use a casino's name and logo and offer to "fix" withdrawals or add bonuses. Real support does not contact you first through a personal account, does not ask for your password or a one-time PIN, and never asks you to send money to a personal e-wallet number to release a payout. If in doubt, close the conversation and open the chat from inside the operator's own site.

Contact us at bigbunnycasino.biz

For questions about this site, corrections or a guide that seems out of date, write to info@bigbunnycasino.biz. We read every message. We cannot act on casino accounts, and we will never ask for login details, documents or payments. For problems with gambling itself, the National Problem Gambling Helpline is on (02) 8248-9568, free and 24/7.